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Accessibility Statement

Last Updated: October 1, 2026

Prudential Heating & Air Conditioning is committed to making our website accessible and usable for as many people as possible.

We believe every visitor should be able to access information about our heating, cooling, indoor air quality, maintenance, repair, replacement, financing, payment, career, and customer support resources with clarity and dignity.

Our Accessibility Goal

Our goal is to provide a website experience that is accessible to people with disabilities, including people who use assistive technologies such as screen readers, screen magnifiers, keyboard navigation, voice recognition software, captions, and other tools.

As part of that effort, we use the Web Content Accessibility Guidelines, commonly known as WCAG, as a reference for accessibility best practices. Our goal is to work toward substantial alignment with WCAG 2.2 Level AA where reasonably possible.

What We Are Working Toward

As we design, build, and maintain this website, we aim to support accessibility through:

  • Clear page structure and heading hierarchy
  • Descriptive links and buttons
  • Keyboard-accessible navigation where possible
  • Alternative text for meaningful images
  • Readable color contrast
  • Forms with clear labels and instructions
  • Error messaging that helps users complete forms
  • Responsive layouts for mobile and desktop use
  • Captions or accessible alternatives for video content where available
  • Ongoing review as website content and features evolve

Ongoing Effort

Accessibility is an ongoing process, not a one-time checklist. As Prudential updates website content, adds new features, publishes videos, embeds third-party tools, or expands online services, we will continue working to improve the accessibility and usability of the website.

Some areas of the website may be provided by third-party tools or platforms, such as payment processors, financing providers, maps, review platforms, scheduling tools, video players, or social media embeds. While we do not control every aspect of those third-party platforms, we aim to choose tools that support a better experience for all users whenever possible.

Need Help Accessing Something?

If you experience difficulty using this website or accessing any information, form, page, or feature, we want to know.

Please contact us and we will do our best to provide the information, service, or support you need in an accessible way.

When contacting us, please include:

  • The page or feature where you experienced an issue
  • A brief description of the problem
  • The device, browser, or assistive technology you were using, if relevant
  • The best way for us to contact you

Our Commitment

Prudential has served local families and businesses for generations. That same care extends to the way people access our website.

If something on this site is difficult to use, hard to read, or not working the way it should, we appreciate the opportunity to make it better. Our goal is simple: to help every visitor find the information they need and take the next step with confidence.

Contact Us About Accessibility

For accessibility questions or feedback, please contact:

Prudential Heating & Air Conditioning
3302 Gilmore Industrial Blvd,
Louisville, KY 40213
(502) 966-5813
[email protected]

Thank you for helping us improve the website experience for everyone.